FAQ

Which payment methods are accepted ?

We accept the following payment :

  • Visa
  • MasterCard
  • American Express
  • Paypal

We guarantee a totally secure service through Stripe and Paypal.

How is my online order secure ?

When you buy online using your credit card, all your information is entered into a secure web page with HTTPS protocol.

Your informations are then encrypted in SSL and sent directly to our provider's network where your card and transaction are authorized and approved.

Your credit card informations are never stored on our servers.

Where are you located?

We are located in France.

Do you ship around the world?

Yes, we deliver all over the world.

What are the shipping times for your products?

We take a maximum of 48 hours to process your order and then depending on the products in stock and where you are located, on average between 5 and 10 days to deliver.

I received a defective/damaged item, can I get a replacement?

We do our best to avoid this, however if this should happen, simply send us an email with an image of the damaged item to contact@urban-wheelers.com and we will send you a similar replacement item very quickly.

What should I do if I have entered a wrong e-mail address?

Contactez-nous rapidement  via le formulaire de contact afin que nous puissions changer votre adresse e-mail. Votre commande sera alors reprise sur votre email.

Do you have a refund policy?

We do our best to solve any problems our customers may encounter.

If you still wish to be refunded, we can of course refund you if the appeal is made within 14 days of the date of the order.

For more information, please read more on our return policy.