What payment methods are available?

We provide you with several means of payment

  • Visa
  • MasterCard
  • American Express
  • Paypal

We guarantee a totally secure service through Stripe and Paypal.

When you purchase online using your credit card, all of your information is entered into a secure web page using the HTTPS protocol.

Your information is then SSL encrypted and sent directly to our provider’s network where your card and transaction are authorized and approved.

Your credit card information is never stored on our servers.

We are located in Lille in the north of France and we have as a logistic partner the company BigBlue located in Tigery in the Paris area, we have also 2 others partners in USA and in EAU.

Yes, we currently deliver throughout Europe, USA and GCC countries.

We take a maximum of 48 hours to process your order and then depending on the products in stock and where you are located, on average between 2 and 10 days to deliver.

We do our best to avoid this, however, if this happens, simply send us an email with a picture of the damaged item to contact@urban-wheelers.com and we will send you a similar replacement item very quickly.

Contact us quickly  via the contact form so that we can change your email address. Your order will then be included in your email.

We do our best to solve any problems our customers may encounter.

If you still wish to be reimbursed, we can of course reimburse you if the appeal is made within 14 days of the order date.

For more information, please read more about our return policy.