Return Policy

Urban Wheelers offers to return items within 14 days of receipt. This page tells you more about our return policy.

Exchange a product you ordered

You have made a mistake during your order and you wish to change, Urban Wheelers allows you to return products for exchange within 14 days. You send your request through our contact form or by email ( with the reference of the product concerned and with the reference you wish to replace.

Shipping costs are your responsibility .

Si le prix du produit échangé est différent du produit commandé, un remboursement  ou une réduction sur un prochain achat vous sera proposé selon votre choix.

14-days withdrawal period

Urban Wheelers will refund the price of the item(s) you are returning, and the delivery charges, it being specified that if you are returning an item that is part of a larger order, Urban Wheelers will refund the price and delivery charges corresponding to the returned item. Furthermore, Urban Wheelers will only refund the standard delivery costs.

The right of withdrawal does not apply to the delivery of personalized products.

Defective product and wrong delivery

Send us a message with images of the product concerned highlighting the problem found, as well as the package received. Depending on your choice, we will either send you a similar replacement item or issue a refund. 


If a refund is necessary we will refund you within a maximum of 14 days from the date we were informed of your decision to return the product and after receipt of the returned product(s). The refund will be made by the same method of payment you used for your purchase. However, another method of payment may be used after your agreement and at no additional cost to you.